Who we are
Dryer Vent Cleaning JAX, We operates the website http://dryerventcleaningjax.com. This page explains how we collect, use, and protect your personal information when you visit our website or use our services.
Information We Collect
Contact Information
When you call us at (904) 617-3462, fill out a contact form on our website, or request service, we collect:
- Your name
- Phone number
- Email address (if provided)
- Street address (for service scheduling)
- Information about your dryer vent issue or service needs
Service Information
When we provide dryer vent cleaning services, we may collect:
- Property details (home type, vent configuration)
- Service date and time
- Airflow measurements and service records
- Payment information (processed securely, not stored on our servers)
Website Usage Information
When you visit our website, we automatically collect certain technical information:
- Your IP address
- Browser type and version
- Pages you visit on our site
- Time and date of your visit
- Referring website (if you clicked a link to reach us)
This information helps us improve our website and understand how visitors find our services.
How We Use Your Information
We use the information we collect to:
Provide Services: Schedule appointments, communicate about your service, perform dryer vent cleaning, and maintain service records.
Customer Communication: Send appointment confirmations, reminders, follow-up messages, and respond to your questions.
Business Operations: Process payments, maintain business records, and comply with legal requirements.
Marketing: Send promotional offers or maintenance reminders to existing customers. You can opt out of marketing messages at any time by calling (904) 617-3462 or replying to any email with “unsubscribe.”
Website Improvement: Analyze how visitors use our website to improve content and user experience.
Cookies and Tracking
What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your experience.
Cookies We Use
Essential Cookies: These cookies are necessary for our website to function properly. They enable basic features like page navigation and access to secure areas.
Analytics Cookies: We may use Google Analytics or similar services to understand how visitors use our website. These cookies collect information like which pages you visit and how long you stay. This information is anonymized and helps us improve our website.
Phone Tracking: We may use call tracking services to understand which marketing efforts lead to phone calls. This helps us improve our advertising and service.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- – See what cookies are stored
- – Delete cookies
- – Block cookies from specific websites
- – Block all cookies
Note that blocking cookies may affect your experience on our website and others.
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure:
- – Payment processing is handled by secure third-party processors (we do not store credit card information)
- – Service records are stored securely and accessed only by authorized staff
- – We use industry-standard security measures on our website
- – Staff members are trained on privacy practices
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Who We Share Your Information With
We do not sell your personal information to third parties. We only share your information in these limited situations:
Service Providers: We may share information with companies that help us operate our business, such as payment processors, scheduling software providers, and phone systems. These companies are required to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfer: If our business is sold or merged with another company, your information may be transferred as part of that transaction.
Contact Forms and Email
If we add a contact form to our website, information you submit (name, email, phone, message) will be sent to us via email or stored in our customer management system. We use this information only to respond to your inquiry and schedule service if requested.
We do not use contact form submissions for marketing unless you specifically request service or information from us.
Third-Party Links
Our website may contain links to other websites (such as the National Fire Protection Association or our Google Business Profile). We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any website you visit.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
Your Rights and Choices
You have the right to:
Access Your Information: Request a copy of the personal information we have about you.
Correct Your Information: Ask us to update or correct inaccurate information.
Delete Your Information: Request that we delete your personal information, subject to legal retention requirements (such as tax records and service documentation).
Opt Out of Marketing: Stop receiving promotional messages from us at any time.
Withdraw Consent: If you previously gave us permission to use your information for marketing, you can withdraw that consent.
To exercise these rights, call us at (904) 617-3462
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- – Right to know what personal information we collect, use, and share
- – Right to request deletion of your personal information
- – Right to opt out of the sale of your personal information (note: we do not sell personal information)
- – Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at (904) 617-3462.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.
If we make significant changes, we may notify you by email (if we have your email address) or by posting a notice on our website.
Your continued use of our services after changes are posted means you accept the updated policy.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, contact us:
Dryer Vent Cleaning JAX
3730 Kori Rd
Jacksonville, FL 32257
Phone: (904) 617-3462
Email: info@dryerventcleaningjax.com
Website: http://dryerventcleaningjax.com